It is to your best interest to impress a client that spends a lot of money with your company and keep them interested in your products and services. This is because they are providing your business with a good sum of money. You want to ensure that your relationship with them never gets sour but only flourishes.
It is beyond doubt that you have already given them the right impression on the first meeting and when they started using your product. But when they come for a second visit, there is a need to keep them, impressed with your brand. Here are some few ideas that can offer you with some inspiration on how to impress your client.
Clean your Office Well
The last thing that you want is inviting your client to visit your office when it is in a mess. That is why it makes sense to have the office professionally cleaned before inviting you customer to visit you. You should also ask your employees to tidy up their workstations and get rid of any mess scattered on their desks such as loose paperwork. You can also choose to have a new office look by either installing framed pictures or getting a new plant.
Have a Ready Plan of Action
Importantly, you need to have a timetable of what you wish to do with your client during the day. For example, you can schedule a morning meeting with them, breaking up for lunch before you can give them a tour of your production facilities or a demonstration of your new products and services. You can, later on, plan to have dinner with them to strengthen your social bonds.
Arrange for them to be picked and Dropped at their Hotel
If your customer is from overseas, it is an act of kindness to arrange for their transportation to and from their hotel and your facility. You can have an executive chauffeur driving them around and impress them even more. It is not as expensive as it is when you hire a limousine or executive transport as it is when you hire the same from a local taxi line. It gives your client a sense of status and importance and also it shows them that you are not afraid of giving them a good treat and that you value their business.
Do not be Late
It is improper to keep a client visiting you to wait around for the people that they supposed to meet. It is crucial to maintaining punctuality with both people you meet for the first time and even existing clients.
It is good that you prepare in advance before they can visit. Have all the important items that you will need for the meeting at your disposal.